THE DIFFERENCE OF PROFESSIONAL SECURITY GUARDS
Are professional security guards trained?
- Security guards are professionally trained and are regularly inspected and supervised by site supervisors.
- They are equipped with skills to handle unexpected security situations at the assigned site.
- They know how to use fire extinguishers and fire protection systems (if available).
- They are trained in customer communication and always maintain a neat, proper uniform.
What will the company do if a professional security guard does not meet requirements or is unsuitable?
- A supervisor will immediately visit the site to assess the guard, make a report, and issue a warning for a first violation.
- The guard will be retrained on proper procedures, continuously monitored, and reassessed for performance; If there is no improvement:
- A replacement will be arranged within 3–7 days after the evaluation.
After signing a contract, how long will it take for security guards to be provided?
- After site survey and contract signing, guards will be deployed within 24–72 hours.
- For large-scale sites requiring more preparation, deployment may take 7–10 days.
Are professional security guards equipped with tools while on-duties?
Depending on the site scale, guards are equipped with:
- Uniforms, office supplies, and necessary items such as parking tickets, seals, etc.
- Specialized equipment such as radios, batons, reflective vests, helmets, and shoes.
Is the security company responsible for losses or damages?
The company will provide compensation only when:
- Assets are handed over with written documentation signed by both parties.
- Seals are broken, or doors and cabinets are forcibly opened.
- Vehicles are lost while having valid parking tickets issued by the security guards.
The company will not be responsible when:
- Risks have been previously warned in writing but not addressed by the client.
- Assets were not formally handed over in writing.
- Losses are based on assumptions without clear evidence.
SUMMARY
With a reasonable cost, clients can feel secure about their assets without worrying about:
- Personnel management, recruitment, and training costs
- Equipment and tools for security operations
- Salaries, bonuses, allowances, and insurance (health, social, and 24/7 coverage)
- Compensation for asset losses caused by security personnel errors
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